Last updated on 10th of September 2020
A quick summary: this document explains:
1.1. About Us. We are Trailmix Ltd (incorporated and registered in England and Wales) with company number 11032446) of Third Floor, 20 Old Bailey, London, EC4M 7AN, United Kingdom as well as the Trailmix group of companies (“Trailmix”).
1.4. What about children? We recognise we have a special obligation to protect personal information obtained from children. Legally you must be at least 13 years old to use the Trailmix Services (but this might be older depending on whether or not a particular Trailmix Service has a required minimum age rating) as per our Terms of Service. We do not knowingly collect personal information from any child under the age of 13 without consent from their parent or guardian. If you are a parent or guardian and are concerned about the transfer of personal information about your child, please contact firstname.lastname@example.org.
2. WHAT INFORMATION IS COVERED?
What information might we collect from you? When you sign up for, download, use or play the Trailmix Services then we will collect certain information from you. The information that we collect varies depending on the particular Trailmix Services used, but this may include:
Some of the information types referred to above may be collected on an aggregated or anonymised (e.g. hashed) basis, or we may use it or share it in an aggregated or anonymised way, for research or analysis into the way our services operate and are used.
2.2. What about the storage of payment details? The processing and storage of payment details is a matter for the relevant platform and the applicable payment methods/processors. Trailmix will not receive, process or store any of your payment details. This is because the payment transactions themselves are completed through the relevant platforms (e.g. Apple’s App Store or Google Play) via the user account you have associated with that platform account. If you make in-game purchases within a Trailmix game or product, we are notified by the payment processor once a transaction takes place but we will not receive any of your actual payment details.
3. WHERE IS YOUR INFORMATION STORED?
We will store your information in Europe where possible. We will do our best to keep this information secure. No information security system is perfect so please remember to be careful.
Where will your information be stored?
All information we hold is stored on our secure servers which we own or license from appropriate third parties. We use industry standard procedures and security standards to prevent unauthorised access to our servers, however no online service or website can be completely secure, so please protect the account information in your possession as well.
4. HOW IS YOUR INFORMATION USED?
We will use your information to run, maintain and improve the Trailmix Services as well as to communicate with you (e.g. with newsletters or emails). Sometimes we may share information with partners in order to run our services.
4.1. How might your information be used? We may use the information above in order to (for example):
4.2. Will we ever share any of your information with other parties?
5. HOW YOU USE YOUR INFORMATION AND THIRD PARTIES?
You have the option to share your own personal information with other parties, in which case it will be governed by those parties’ own privacy policies – make sure to take a look at them.
6. DATA RETENTION
We retain your information for as long as needed to provide the Trailmix Services to you or longer where permitted by law.
How long do we retain your data for? As long as necessary for the purpose for which the data was originally collected. As detailed below, depending on where you live you may have certain legal rights to object to our collection and use of your data, but this may mean some or all Trailmix Services become unavailable to you. We also reserve the right to retain your information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records and enforce our agreements.
7. YOUR RIGHTS
You have rights about how your personal information is used, which can vary depending on where you live. If you have any questions, please contact us at email@example.com.
7.2. What are your rights? Depending on where you live, you may have additional privacy rights. For example, in the EU (particularly under the new GDPR) you have the right to access and obtain a copy of your personal data we possess; you have the legal right to ask us to rectify/correct your personal data; and you may have the legal right to contact us to request that we delete your personal data from our system. We will use commercially reasonable efforts to honour your request, but we may decline requests that are unreasonably repetitive, are disproportionate, infringe the privacy of others or as otherwise permitted by law. Please note though that by withdrawing your consent or otherwise objecting to certain processing of your information, certain Trailmix Services may no longer function properly or be completely unavailable to you.
7.3. Under California law, California residents who have an established business relationship with us have the right to request certain information with respect to the types of personal information we have shared with third parties for their direct marketing purposes, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. All requests for such information must be in writing and sent to: Trailmix Ltd at Third Floor, 20 Old Bailey, London, EC4M 7AN, United Kingdom. This same California law permits us to provide you, in response to your written request, with a cost-free means to choose not to have your information shared rather than providing the above described information. You may exercise that choice by contacting us at the address above.
7.4. Who should you contact if you would like to exercise these rights? If you would like to exercise any of these rights or have any queries regarding them, please contact: firstname.lastname@example.org.
8.2. Are there any other documents you should read? We'd also like to remind you that our Terms of Service has more information about how we operate the Trailmix Services (www.trailmixgames.com/terms-of-service).