Trailmix: Terms of Service
Last updated on 9th of July 2019

A quick summary: 

  1. These are the (legally binding) rules for all of our products and services, including our games.
  2. You are given a personal licence to access, use and/or play them (but Trailmix owns them).
  3. There are rules regarding what you can and cannot do with the Trailmix Services.
  4. Depending on where you live, there are important rules regarding liability and dispute resolution (including mandatory arbitration and waiver of jury trial if you live in the USA).
  5. Our Privacy Policy explains what information we collect and how we protect it.

This Terms of Service (or “Agreement” for short) explains what you can and cannot do with the Trailmix Services (which we explain below). Because we know legal wording is not much fun, we have included a short and informal summary of each section (but the full version is the legally binding one).


This document explains who we are, what the Trailmix Services are and how you can use them. This Agreement is binding as soon as you download, install or use any of the Trailmix Services. We can change this Agreement at any time, but if we do we will put the changed version online and normally it will take effect a reasonable time period afterwards. You should also read our Privacy Policy and other Trailmix Services which may have other applicable documents.

1.1.  What is this Agreement? This Agreement is a legally binding contract between you and Trailmix Ltd, (incorporated and registered in England and Wales with company number 11032446) of Third Floor, 20 Old Bailey, London, EC4M 7AN, United Kingdom (“Trailmix”).

1.2.  What does this Agreement apply to? This Agreement applies to our interactive entertainment products, our websites (including but not limited to any game key or code giving you access to it or any parts of them, Trailmix Virtual Goods and Virtual Currency (defined below), plus all other Trailmix products and services, including (but not limited to) user accounts, customer and technical support, newsletters, official forums, wikis, blogs and social media services (we will refer to “Trailmix Services”) to cover all of these things). 

1.3.  When does this Agreement apply to you? This Agreement will be binding on you and us once you download, install or use any of the Trailmix Services. If you do not agree to it, please do not use any of the Trailmix Services. 

1.4.  Will we ever change this Agreement? We may change this Agreement from time to time, for example to reflect changes in our services or to reflect applicable laws. If we do, we will make the changed Agreement available online and make reasonable efforts to notify you of it. It will become legally binding on you and us 30 days after we post it online. During that period, you are welcome to contact us at if you have specific questions about the changes. If you do not agree to those changes (regardless of whether you email us), then unfortunately you must cease using the Trailmix Services: in order to make the Trailmix Services work properly we need to have everyone using them under the same rules instead of different people having different rules.  

1.5.  Are there any other important documents you should read? Please also read our Trailmix Privacy Policy and other legal guidance, which all form part of this Agreement.


You have the personal right to play and use the Trailmix Services. If this involves a user account then you are responsible for it. 

Legally, you must be at least 13 years old to play and use the Trailmix Services and if you are under 18 you need parental / guardian approval to use the Trailmix Services. 

Some Trailmix Services may have minimum requirements and we might need to implement some anti-cheat tools / software.   From time to time we may patch,   update or change how the Trailmix Services work in order to keep them running efficiently and fun to play.

2.1.  We give you a personal, limited, revocable, non-exclusive, non-transferable and non-assignable licence to display, view, download, install, play and use the Trailmix Services on authorised devices/platforms. This licence is for your personal use only (so you cannot give, ‘sell’, lend, gift, assign, sub-license or otherwise transfer it to someone else) and does not give you any ownership rights in the Trailmix Services. We own or license all Trailmix Services. 

2.2.  What about user accounts? In order to access the Trailmix Services you may need to create a user account or use an existing account (if you have one). You are responsible for protecting your user account and for your account activities. In particular, keep your account and password secure. In order to protect the Trailmix Services, users and Trailmix itself, we reserve the right if necessary to reject any user account if it would breach this Agreement or other applicable rules. 

2.3.  Are there any age restrictions? Legally, you must be at least 13 years old to use the Trailmix Services. If you are between 13 and 18 (or whatever is the age of adulthood in your country), please ask your parent or guardian to review and approve this Agreement and to supervise your use of the Trailmix Services. Some Trailmix Services may have age ratings, which will be displayed when you purchase and/or download them.  

2.4.  Are there any minimum requirements? Some Trailmix Services will have minimum requirements depending on your chosen device/platform, of which you will be notified at the time. It is your responsibility to ensure you meet these requirements before downloading or using the relevant Trailmix Service. To access online parts of the Trailmix Services you will need Internet access too – again, this is your responsibility.  

2.5.  What about monitoring? In order to protect the Trailmix Services, third party platforms (such as Apple and Google) may deploy anti-cheat and/or other software tools that run in the background of your device or related devices/peripherals when you use the Trailmix Services. 

2.6.  What about patches and updates? We may patch, update or change the Trailmix Services over time (for example to add or remove features, to resolve software bugs or to balance games), which will result in mandatory and/or automatic updates. Therefore, older, un-updated versions may become unusable over time as a result. It is possible that older devices/platforms may cease to be supported over time (although we will use reasonable efforts to notify this to you in advance). As part of these patches, updates or changes, we may need to impose limits on, or remove/restrict access to, certain game features. We need these rights in order to keep the Trailmix Services running efficiently and will not have any liability to you regarding use of them. 

2.7.  What about third party access and content? You might get links from us to third party websites or content through the Trailmix Services. You may also access the Trailmix Services through different platforms and devices. Your use of them is your responsibility – we cannot promise they will work, what they will be like or if they are free. Some Trailmix Services may contain third party offers and materials, such as video offers and in-game advertisements. While we try to pick the best partners to work with, we are not responsible for their content (that is for the partner itself). 

2.8.  Are there any health & safety issues to be aware of? Please be aware the Trailmix Services may contain flashing images which may potentially trigger seizures for people with epilepsy. Player discretion is advised.


If you access any Trailmix Services in beta or   other pre-full release version, you accept that they may not be complete and may not work fully. You accept them ‘as is’. There may be server/progress resets/other changes during the process. We will not be responsible or liable for these matters (which are inherent to you being able to join in the beta process). Basically: you can get access to cool stuff early, but it might not work fully yet.

Some Trailmix Services may be released in alpha, closed beta, open beta or other pre-release versions before their full commercial release (or “beta” for short). This is usually to test the features, capabilities, and performance of the product. These are the additional beta rules:

  1. We will set the conditions and requirements for your beta access. Providing and maintaining a beta, and who can use a beta, is at our discretion.
  2. We will likely ask you to register for the beta. There may be some waiting time depending on the number of people registering, the load on our servers and other technical aspects.
  3. Betas will be time-limited and we will decide on when to end them and what happens next.
  4. Between beta versions we may perform one or more complete server/progress reset(s). After the reset, your account will likely go back to a previous or new state. This may involve a wipe or other change to Virtual Goods or Virtual Currency (we will explain how this will work at the time). No cash refunds will be provided in connection with any reset or change.
  5. We may change, modify or remove features as part of testing and improving the product.
  6. If appropriate, we may apply confidentiality restrictions to the beta, which will be notified to you at the time.
  7. We may ask you to provide feedback on the beta – this is optional (but appreciated!).
  8. Betas will be provided 'as is' without any promises from us or any liability on us if it is not complete or does not work fully or causes issues.
  9. You must not attempt to ‘sell’ or transfer your access to a beta. It is for you, not anyone else.
  10. We may issue additional terms regarding Trailmix Service betas. We will notify you in advance if so.


This section sets out the rules for you to follow when using the Trailmix Services – e.g. no hacking, cheating, harmful conduct etc. Breaking these rules could result in suspension or cancellation (temporary or permanent) of your access to the Trailmix Services.

In order to be able to use the Trailmix Services, we ask you to follow some rules not limited to the following. Please read these rules carefully since failure to follow them (particularly those in relation to cheating) will be considered a material breach of this Agreement, which could lead to suspension or cancellation (temporary or permanent) of your access to the Trailmix Services. Here are the main rules:

  1. Personal Enjoyment. Only use the Trailmix Services for your personal enjoyment and not for any commercial or political purposes.
  2. Restricted Access. Do not attempt to copy, rent, sell, lend, lease, sublicense, distribute, publish or publicly display the Trailmix Services, Virtual Currency or Virtual Goods (defined below), any user account or any of your rights under this Agreement to any other party in any way not expressly authorised under this Agreement.
  3. Technical Misuse. Do not modify, merge,  distribute, translate, reverse engineer, or attempt to obtain or use source code of, decompile or disassemble the Trailmix Services unless you are specifically allowed by applicable law.
  4. Hacking / Griefing. Do not hack, harm, grief,  harass, threaten or misuse the Trailmix Services, other Trailmix Service users or Trailmix’s products, games, services, community members or staff.
  5. Cheating. Do not create, use, make available and/or distribute cheats, exploits, automation software, robots, bots, mods, hacks, spiders, spyware, cheats, scripts, trainers, extraction tools or other software that interact with or affect the Trailmix Services in any way (including, without limitation, any unauthorised third party programs that intercept, emulate, or redirect any communication between Trailmix or its partners and the Trailmix Services and/or any unauthorised third party programs that collect information about the Trailmix Services by reading areas of memory used by the Trailmix Services to store information).
  6. Account Misuse. Do not share, ‘buy’, ‘sell’,  transfer, gift, lend, steal or misappropriate the Trailmix Services (including any user accounts or access keys / codes - all of which are our property). If you are concerned that any of this has happened to you,  contact customer support at
  7. No Advertising. Do not communicate or facilitate any commercial advertisement, promotion, spam or unsolicited messages through the Trailmix Services.
  8. Interference with Trailmix Services. Do not deliberately or maliciously interrupt or interfere with Trailmix Services like customer or technical support or impersonate Trailmix staff.
  9. Interfering with Servers. Do not interfere with or disrupt Trailmix or third party network software or servers, including via tunneling, code injection or insertion, denial of service, modifying or changing the software, using any other similar software together with Trailmix software, through protocol emulation, or through creation or use of private servers or any analogous services regarding the Trailmix Services.
  10. Accessing Servers. Do not access or attempt to access areas of the Trailmix Services or servers that have not been made available to the public.
  11. Data Mining. Do not intercept, mine or  otherwise collect data or information from the Trailmix Services using unauthorised third-party software.
  12. Accounts and Virtual Content. Only use user accounts, Virtual Goods or Virtual Currency (defined below) for their intended purpose.
  13. Names / Trade Marks. Do not use Trailmix, the names of any Trailmix Services or other Trailmix names or logos or trademarks for any unauthorised purposes.
  14. Infringing Content. Do not do anything in connection with the Trailmix Services that infringes any copyright, trade mark, patent, trade secret, privacy, publicity, or other right of others, such as images, photographs, sound files, text files, graphics files, and any other material or information.
  15. Malicious Code. Do not post or upload any files that contain any malicious code, including viruses, spyware, Trojan horses, worms, time bombs, intentionally corrupted data, any other files that contain malicious code or that may in any way damage or interfere with the operation of the Trailmix Services.
  16. Geographic / Regional Restrictions. You must follow any applicable geographic or regional, language or location-based restrictions, requirements or rules regarding the Trailmix Services.
  17. Conduct. Do not do or say anything that is or may be considered threatening, racist, harassing, xenophobic, sexist, discriminatory, abusive, defamatory or otherwise offensive or illegal. This includes in any chat or other communications with users. Trailmix reserves the right to monitor the content of any of your messages and prevent your use of any such chat or other communication systems for any reason. Please report any behavior you think is in breach of this rule by sending a message to
  18. Self-Harm and Suicide. If you or someone you know through the Trailmix Services is at risk of self-harm or suicide, please seek help as soon as possible by contacting agencies specialising in crisis intervention and suicide prevention. Please feel free to alert us on and we will also try to follow up where possible. Abuse of this system and/or submission of false reports will constitute a material breach of this Agreement.


The Trailmix Services are the owned/licensed property of Trailmix.

Who owns the Trailmix Services? The Trailmix Services, including (but not limited to) their visual components, characters, story, items, music, graphics, computer code, user interface, look and feel, game mechanics, gameplay, audio, video, text, layout, databases, data, Trailmix Tools and all other content and all Intellectual Property Rights (defined below) and other legal and exploitation rights regarding them, are either owned by us or we license them from third parties. All rights in the Trailmix Services are reserved except as explained in this Agreement. No ownership right or interest or other rights in the Trailmix Services or any part of it is transferred to you. The Trailmix Services and their Intellectual Property Rights are protected by copyright, trade mark and other intellectual property laws worldwide. 

“Intellectual Property Rights" means any and all copyright, trademarks, service marks, trade dress, brand names, logos, goodwill, get up, trade, business or domain names, design rights, rights in characters, rights in get-up, database rights, patents, rights in inventions, know-how, trade secrets and confidential information, rights in databases, rights in computer software (including source code and object code), moral rights, author rights, rental and lending rights, publicity rights, performance rights, synchronisation rights, mechanical rights, publishing, rental, lending and transmission rights and other intellectual property and exploitation rights of a similar or corresponding character which may now or in the future subsist in any part of the world, in all cases whether or not registered or registrable including all granted applications and all applications for registration, division, continuation, reissuance, renewals, extensions, restorations and reversions regarding any of the same.


If you share content in-game via the Trailmix   Services (e.g. sending links), this is your responsibility. If you make   content using our tools, they belong to Trailmix.

6.1.  What is our position on ‘user generated content’? The Trailmix Services may give you the ability to share content (for example to share text, photos or links with users) – we will call this “User Generated Content”. If you do share User Generated Content, then it is at your responsibility and risk. We have the right (but not the obligation) to check and remove any inappropriate or illegal User Generated Content. But to be clear: we do not assume any responsibility or liability for User Generated Content. As far as we and you are concerned, you own any User Generated Content you created but we need you to give us certain rights over it so that we can actually transmit it via the Trailmix Services. So, when you make your User Generated Content available through the Trailmix Services you give us a non-exclusive, permanent, irrevocable, worldwide, sub-licensable, royalty-free licence to use, modify, reproduce, create derivative works from, distribute, transmit, communicate and publicly display/perform your User Generated Content in connection with the Trailmix Services. 

6.2.  What about content made using the Trailmix Services? Some of the Trailmix Services may include features like level editors, map creators or similar tools (‘Trailmix Tools’). Any content you make using the Trailmix Tools will be the sole property of Trailmix and should abide by the rules in this Agreement.


You may be able to buy and/or otherwise obtain things like cosmetics, in-game enhancements or virtual currencies and there   are some additional legal rules for them. They do not have any “real world” monetary value and you cannot buy, sell or trade these with other users.

7.1.  Do the Trailmix Services offer virtual goods or virtual currencies? Certain Trailmix Services may let you purchase and/or otherwise obtain (for example, by completing offers or watching in-game advertisements) virtual, in-game digital items and content including, for example, cosmetic and in-game enhancements and other downloadable content (“Virtual Goods”). You may at our discretion be able to buy certain Virtual Goods with “real world” money and/or virtual currency (which you may be able to earn by playing the game and/or purchase with “real world” money) (we will call this “Virtual Currency”). We are the sole provider and issuing authority regarding Virtual Goods and Virtual Currency and only Trailmix Services users can use them. 

7.2.  Are there any additional payment requirements you should know about? If you buy Virtual Goods and/or Virtual Currency, you agree to the pricing, payment and billing policies applicable to them, as notified to you at the time of purchase. You are responsible for ensuring that you have authorisation to use any chosen payment method, which includes obtaining account-holder/parent/guardian approval if applicable. You are responsible for ensuring that this authorisation is maintained at all material times. Do not make inappropriate charge-back or refund requests. You are responsible for applicable fees and taxes. All payments are non-refundable and non-transferable except as expressly provided in this Agreement. 

7.3.  What are the legal requirements regarding Virtual Goods and Virtual Currency? Virtual Goods and Virtual Currency are digital items only with no cash-value or real world existence and cannot be ‘bought’, ‘sold’, gifted, transferred or redeemed, whether or not for other Virtual Goods, Virtual Currency, ‘real world’ money, goods, services or items of monetary value. Trading Virtual Goods or Currency is prohibited (unless we specifically permit otherwise in the applicable Trailmix Services). Our right to use any Virtual Goods and Virtual Currency that you obtain is limited to a limited, non-exclusive, non-assignable, non-transferable, non-sub-licensable, revocable licence to use such Virtual Goods and Virtual Currency solely for your personal entertainment and non-commercial use in the relevant Trailmix Service only. You have no property interest or right or title in any Virtual Goods or Virtual Currency, which remain Trailmix’s property. Trailmix reserves the right to reverse, change or amend Virtual Goods or Virtual Currency transactions or other matters if necessary to protect the Trailmix Services and/or to enforce this Agreement. 

7.4.  Is there a limit on the amount of Virtual Goods or Virtual Currency you can hold? In order to protect the Trailmix Services, users and to stop fraud, we may impose limits on use of Virtual Goods and Virtual Currency (including transaction limits and balance amounts). 

7.5.  Will these Virtual Goods or Virtual Currency expire or be revoked? Virtual Goods and Virtual Currency do not expire, but we reserve the right to change or amend that if necessary. We are not obliged to provide Virtual Goods or Virtual Currency to you. Trailmix reserves the right to revoke from users (without notice or compensation) any Virtual Goods and/or Virtual Currency that have been obtained by users by way of (for example) bug, hack or exploitation of the Trailmix Services or promotional offers. 

7.6.  Will Virtual Goods or Virtual Currency ever change? The existence of a particular offer for Virtual Goods or Virtual Currency is not a commitment by us to maintain or continue to make the Virtual Goods or Virtual Currency or that offer available in the future. The scope, variety and type of Virtual Goods and Virtual Currency that you may obtain can change at any time and we have the right to manage, regulate, control, modify or remove Virtual Currency or Virtual Goods in our sole discretion if we consider any of this necessary for the ongoing operation of the Trailmix Services or for other legitimate reasons, in which case we will have no liability to you or anyone for the exercise of such rights. We will endeavour where possible to give you reasonable notice of any such changes and to explain the reasons why. 

7.7.  Can you refund purchases of Virtual Goods or Virtual Currency?
If you are resident in the European Union:
Subject to the terms of any applicable device/platform via which you access the Trailmix Services: you have the right to withdraw from a purchase of the Trailmix Services, Virtual Goods and/or of Virtual Currency within 14 days of your purchase, without giving a reason. You hereby expressly acknowledge that you lose your right of withdrawal once the performance of our service has begun and your account is provided with access to the relevant Trailmix Virtual Goods and/or Virtual Currency. You agree that the supply of Trailmix Services, Virtual Goods and/or Virtual Currency and the performance of services begins immediately after you complete your purchase. Therefore, once access to the Trailmix Services, Virtual Goods and/or Virtual Currency has been enabled on your account, the contract has been fully performed by us. 

If you are resident elsewhere in the world outside the European Union (including the USA):
Subject to the terms of any applicable device/platform via which you access the Trailmix Services: all purchases are final and no refunds will be made or returns accepted. 


Feedback and suggestions are great (thank you!) but at our discretion without responsibility/liability.

You are welcome to give us feedback and suggestions to improve the Trailmix Services – in such case you can contact us at We appreciate your feedback and suggestions, but we may choose not to use or accept them at our discretion. In any event the feedback/suggestions will be received by us without any obligations or liability to you, financial or otherwise.


We provide warranties (i.e. legally binding promises) about the Trailmix Services, for example that we will take reasonable care regarding your use of the Trailmix Services. We also explain a bit further how we are legally responsible to each other. We ask for certain   legal protections from you (legally, this does not apply to EU users).

9.1.  Our warranties. We represent and warrant that: (i) we have the right to enter into this Agreement and to grant you the licence to use the Trailmix Services in section 2; (ii) we will take reasonable care regarding the Trailmix Services and your use of them; and (iii) we will use reasonable efforts to comply with applicable laws under this Agreement. 

9.2.  Your warranties to us. You represent and warrant that you have the full power and ability to enter into this Agreement and will follow fully its terms. You also represent and warrant that any User Generated Content or content created using the Trailmix Tools which you transmit via the Trailmix Services does not infringe upon the Intellectual Property Rights of any third party. You further represent and warrant that you will not use or contribute User Generated Content, or any content created using the Trailmix Tools, that is unlawful, tortious, defamatory, obscene, invasive of the privacy of another person, threatening, harassing, abusive, hateful or racist.

9.3.  Limitation of liability  

The following section does not apply to you if you are resident in the European Union or countries whose laws specifically prohibit the following liability limitations, but it does apply to you if you are (for example) resident in the USA.

(I) OUR DISCLAIMERS. Except as we have set out elsewhere in this Agreement, TRAILMIX and its affiliates, partners and licensors disclaim any implied or express warranties or representations regarding THE TRAILMIX SERVICES.  This includes without limitation any allegations of: (i) negligence; OR (ii) lack of satisfactory quality, merchantability or fitness for purpose; or (iii) the existence of any faults or errors; or (iv) infringement of any third party intellectual property rights.  THE TRAILMIX SERVICES ARE otherwise provided to you on an "as is", “AS AVAILABLE” basis without warranties or representations of any kind, express or implied. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, which might apply to THE TRAILMIX SERVICES, including without limitation: implied warranties of title, non-infringement, merchantability, satisfactory quality, fitness for a particular purpose, any warranties that may arise from course of dealing or course of performance or usage of trade, freedom from viruses or errors OR DEFECTS, and/or any warranties as to the accuracy, LEGALITY, reliability or quality of any content or information contained within THE TRAILMIX SERVICES. We do not warrant that THE TRAILMIX SERVICES will be uninterrupted or error-free, that defects will be corrected, or THAT THEY WILL BE free of viruses or other harmful components.  

(II) OUR LIABILITY LIMITATION. To the maximum extent permitted by applicable law, TRAILMIX, its affiliates, partners and licensors shall not be liable for any loss, damage or harm of any kind arising from the use or inability to use or ‘loss’ relating to THE TRAILMIX SERVICES. TRAILMIX, its affiliates, partners and licensors shall not be liable for any indirect, consequential, incidental, special, punitive or exemplary damages or any other damages arising out of or connected with THE SAME. This includes if you suffer damage because you cannot use THEM (either temporarily or permanently). None of the above will be affected in any way even if TRAILMIX or its affiliates, partners or licensors are at fault (whether through negligence, breach of contract, breach of warranty or strict liability) and even if you or we have been advised of the possibility of such damages. 


(IV) YOUR INDEMNITY TO US. You agree to indemnify and hold harmless on demand TRAILMIX, its affiliates, licensors and partners from all liabilities, claims and expenses, including legal fees, in connection with: (1) any alleged or actual breach of this Agreement; (2) the use of THE TRAILMIX SERVICES by you or any person on your behalf; (3) INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR OTHER PROPERTY OF TRAILMIX; (4) YOUR USER GENERATED CONTENT; AND/OR (5) CONTENT YOU CREATED USING THE TRAILMIX TOOLS. If claims are brought against us, then YOU WILL COOPERATE FULLY WITH US AND we reserve the right to take over their defenCe. YOU WILL NOT SETTLE ANY SUCH CLAIMS WITHOUT OUR PRIOR WRITTEN CONSENT.  


(VI) Residents of California. If you reside in the state of California you are entitled to the following specific consumer rights information: you may contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs by mail at 400 R St., Suite 1080, Sacramento, California, 95814, or by telephone at 916.445.1254. California residents expressly agree to waive California Civil Code Sec. 1542, which states: “A general release does not extend the claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”


You can terminate this Agreement by stopping use of all Trailmix Services. We may cancel or suspend (temporarily or permanently) your access to any and/or all of the Trailmix Services if you seriously breach this Agreement.

10.1.   When and how can you terminate this Agreement? You can terminate this Agreement by permanently stopping use of all Trailmix Services at any time. Termination will not affect already existing rights or obligations of us or you. 

10.2.   When can we suspend or terminate your access to the Trailmix Services?  We may cancel or suspend (temporarily or permanently) your access to any and/or all of the Trailmix Services if you materially breach this Agreement, which includes but is not limited to a breach of this Agreement which is serious and/or which could cause real harm to the Trailmix Services, other Trailmix Services users, Trailmix or other matters governed under this Agreement. In particular, it applies to the rules we specify in section 4 above (for example, no cheating or account misuse). If we cancel or suspend your account in this way, we will use reasonable efforts to explain why we have done this and what (if anything) you can do as a result. Cancellation or suspension will include you losing access to Virtual Goods and Virtual Currency. If we cancel or suspend your account under this section, then we will not have any obligations or liabilities to you at all.

If Trailmix decides itself to stop providing any Trailmix Services permanently, then we will try to give you at least sixty (60) days’ notice by posting an update on the applicable website. After that time period, we will not have any future obligations or liabilities to you (this does not affect any pre-existing obligations or liabilities.


If unforeseen events beyond your or our control take place then neither of us will be liable to the other for any obligations which cannot be performed.

11.1.   Neither of us will be liable to the other regarding any performance, or non-performance, or delay, in whole or in part, due to Force Majeure.

Force Majeure” means any cause preventing a party from performing any or all of its obligations which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable control of the party so prevented including strikes, lock-outs or other industrial disputes (other than any such dispute involving the workforce of the party so prevented), nuclear accident or acts of God, war or terrorist activity, riot, civil commotion, malicious damage (excluding malicious damage involving the employees of the affected party or its sub-contractors), compliance with any law or governmental order, rule, regulation or direction, industrial action by employees of any providers of electrical power, failure of technical facilities, hacking, denial of service or other IT attack, deployment of IT virus malware or similar technology, fire, flood, or storm or default of suppliers or sub-contractors.


Any legal questions /complaints /claims regarding this Agreement are under English law and jurisdiction for users all around the world except users resident in the USA, who are under California law and jurisdiction.

12.1.   If you are resident in the European Union and elsewhere in the world (but not the USA):
You and we agree that your use of the Trailmix Services, and this Agreement, and any issues arising out of them, will be governed by and interpreted according to the laws of England and any dispute regarding it will be exclusively under the jurisdiction of the courts of England. In any legal claim under this Agreement, the side which wins will be entitled to its legal fees and expenses. This does not exclude any mandatorily applicable rules or remedies which would be available to you in a legal claim brought under the law of your EU Member State of residence. 

12.2.   If you are resident in the USA:
To the extent not covered by the Dispute Resolution and Arbitration language below, you and we agree that your use of the Trailmix Services, and this Agreement, and any issues arising out of them, will be deemed to be entered into in San Francisco, California and governed by and interpreted according to the laws of the State of California, USA (and, if applicable, US Federal law) without regard to choice of law principles. Any legal claim by you against Trailmix, to the extent not covered by the Dispute Resolution and Arbitration language below, will be made exclusively in state or federal court located in San Francisco, California, which will have subject matter jurisdiction regarding the dispute between you and us and therefore we both consent to the exclusive jurisdiction of those courts. Moreover, you waive any rights to argue that the state and federal courts in San Francisco, California are an improper venue. In any legal claim under this Agreement, the side who wins will be entitled to its legal fees and expenses.


If you have any concerns or issues you can contact us at  We hope we can resolve any complaints with you through informal dispute resolution.

13.1.   If you have concerns or issues with us, we hope we can resolve them quickly and amicably – you can contact us at However, we recognise that occasionally there might be legal disputes which are not so easily resolved.  In this section we explain what happens if there is a legal dispute. 

13.2.   Informal dispute resolution:
We and you both agree to make reasonable and good faith efforts to resolve any dispute between us informally. Normally we would suggest that this dispute resolution period lasts 30 days unless exceptional circumstances exist. If it is not resolved during this time, the next steps depend on where you live. If you are resident in the European Union, you may be entitled to submit a complaint through the Online Dispute Resolution Platform operated by the European Commission, details of which can be found at

If we can't resolve a dispute with you informally, then this is what happens next. 


13.3.   Dispute resolution next steps: if you live in the European Union or elsewhere in the world (but not the USA):
You and we have the legal right to commence legal claims against each other if we consider it necessary. If you bring a claim against Trailmix, you should address it to

13.4.   Dispute resolution next steps If you live in the USA: 

(a) Agreement to Arbitrate: We and you agree to resolve all disputes and claims between us on an individual basis through binding arbitration, including without limitation any claims arising from or relating to this Agreement, any part of the relationship between you and us, or your use of the Trailmix Services, except as set forth under “Exceptions to Informal Dispute Resolution and Agreement to Arbitrate” below. The US Federal Arbitration Act and federal arbitration law applies to this agreement.

"Arbitration" is a consensual dispute resolution process where both sides present their case to a neutral arbitrator rather than a judge or jury. Arbitration is less formal than court litigation and review of an arbitrator’s decision by a court is limited. To be clear: by choosing arbitration you and we give up the right to have any dispute between us heard in court before a judge and/or jury.  

Individual Arbitration Only: You and we agree that arbitration will be conducted only on an individual basis and not as a class, consolidated or representative arbitration.   

(b) How to start an arbitration:
Either of us can commence arbitration by filing an arbitration demand with the AAA that describes the claim and desired remedy.  Notice sent to Trailmix should be sent by mail and by email.  You or Trailmix may bring an arbitration at any American Arbitration Association (“AAA”) location within the United States.   

(c) The rules for the arbitration:
The arbitration will be governed by the AAA under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules (available at, as modified by this Agreement. The arbitrator will be bound by this Agreement.  

The arbitration shall be conducted in English by a single arbitrator with substantial experience in intellectual property and commercial contract disputes, selected pursuant to AAA rules. The arbitration hearing may be conducted through the submission of documents, by phone, or in person, and must commence within thirty (30) days from the appointment of the arbitrator, unless otherwise agreed by you and Trailmix. Judgment upon an award rendered by the arbitrator may be entered in any court having jurisdiction or application may be made to such court for judicial acceptance of any award and an order of enforcement, as appropriate.

If you seek US $10,000 or less, Trailmix will reimburse your filing fee and your share of the arbitration costs (but not your attorney’s fees or expert witness fees), at the end of the arbitration, unless the arbitrator decides your claims are without merit or your costs are unreasonable. Trailmix will only seek its legal fees and costs if it prevails and the arbitrator determines your claims are meritless. If you seek more than US $10,000, then the arbitration costs, including arbitrator compensation, will be split between you and Trailmix per the applicable AAA rules. 

13.5.   Exceptions to Informal Dispute Resolution and Agreement to Arbitrate
The dispute resolution and arbitration requirements do not apply to claims or disputes that relate to claims of intellectual property rights infringement or claims of Trailmix use, piracy, theft or misappropriation.

13.6.   Limitation on Claims
You and Trailmix agree that, regardless of any statute or law to the contrary, any claim arising out of or related to the Trailmix Services must be made within one (1) year after the claim arose; otherwise, such claim is permanently barred. You agree that these dispute resolution and binding arbitration provisions will survive any termination of your account or the Trailmix Services. 

If you live in the USA or the rest of the world (but not the EU), you and we agree not to bring any class action or similar collective legal action against each other.  We will resolve legal disputes with each   other through the process outlined above. 

13.7.   Waiver of collective action remedies:
To the maximum extent permitted by the national or state law applicable, you and we agree not under any circumstances to bring or participate in a class or representative action, private attorney general action or collective arbitration. That means, to the full extent permitted by law: (1) no arbitration shall be joined with any other; (2) there is no right or authority for any dispute to be arbitrated on a class-wide basis or to utilise class action procedures; and (3) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.  

If the previous paragraph is found illegal or unenforceable for any reason, you and Trailmix agree that any class, representative private attorney general action claim or dispute will be resolved in court.


This section sets out a few additional, hopefully self-explanatory rules about how this Agreement works legally
. For example, this Agreement is just between   you and us, we might be required to comply with law enforcement requests etc.

  1. If any part of this Agreement is found not to be legally enforceable, this will not affect any other part of it;
  2. This Agreement governs our relationship with you (and vice versa). It does not create any rights for anyone else; Please remember that we are subject to various laws and we may be required to comply with law enforcement or other legal requirements, including import/export controls;
  3. You and we agree that the UN Convention on Contracts for the International Sale of Goods does not apply to the Trailmix Services or this Agreement;
  4. We can assign, subcontract or transfer this Agreement to a third party or another member of our group if necessary for the support of the Trailmix Services, as part of any reorganisation or merger or for other business reasons. We will notify you if this happens;
  5. No failure or delay by us or you to exercise any right or remedy provided under this Agreement or by law will constitute a waiver of that or any other right or remedy, nor will it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy by us or you will preclude or restrict the further exercise of that or any other right or remedy; and
  6. This Agreement does not create any exclusive relationship between us nor any partnership, joint venture, employment or agency.
© Trailmix Ltd.